Cancellation Policies

Virtual Trainings

BoardSource understands circumstances may change; therefore, allows substitutions and/or rescheduling to a later date. Please contact BoardSource at 202-349-2580 to arrange a substitution, change to another date (upon availability), or cancel your registration. All changes or cancellations must be received at least 7 business days before the start of the training.

In-Person Trainings

Registration will be refunded if cancelled more than 14 days prior to the first day of the training. Due to the cost and timing involved in processing course materials, no refunds will be provided if the cancellation request is received less than 14 days prior to the first day of the training.

Please note:

• Substitutions will be allowed if the request is received at least 2 days prior to the first day of the training. Substitutes must have the same membership status as the original registrant. To arrange a substitution, please call BoardSource at 202-349-2580.
• Registrants may transfer to a future date of the same course, if applicable, provided notice is given to BoardSource no later than 14 business days prior to the start of the training.

BoardSource reserves the right to cancel training courses at any time. In the unlikely event that your training course does not take place, we will make every effort to offer you an alternative date to take the course or refund the full cost of the training.

BoardSource Executive Retreat

The BoardSource Executive Retreat will take place November 13-15, 2022. Registration for BoardSource Executive Retreat is limited by design as the small group format promotes a safe environment that produces relevant conversations and personalized experiences. Due to the nature of this event, registration fees are unable to be refunded in full after purchase. The cancellation fees are outlined below:

• Cancel registration on or before October 10, 2022: 25% cancellation fee is applied (Participants will receive a 75% refund of the registration price)
• Cancel registration after October 10, 2022: No refund

BoardSource reserves the right to cancel the retreat at any time. In the unlikely event that the retreat does not take place, we will make every effort to offer an alternative date or refund the full amount of the registration fee paid.